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  2. What is ParentSquare

What is ParentSquare

How We Communicate

ParentSquare logo

Our district uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically syncs with our Student Information System to generate an account for each parent, using their preferred email address and phone number. We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.

ParentSquare is a safe, secure, and modern approach to communication and collaboration between school and home.

What is ParentSquare?

A person is holding a phone and looking at an app.ParentSquare is a unified communication platform that offers a whole host of tools which allows district, school administrators and teachers to more effectively communicate and engage with families and students.

Some features include:

  • Mass notifications and urgent alerts with two-way communication
  • Mobile application for administrators and parents (iOS and Android)
  • Attendance notifications
  • Teacher and classroom communication
  • Direct Messaging with two-way translation
  • Appointment Sign Ups (parent-teacher conferences, technology pick-ups)
  • Calendar and RSVP
  • Volunteering and classroom supply sign-ups
  • And so much more!

As a registered parent, you can:

  • Receive messages from the school and district via phone, email, text, or app notification
  • Choose to receive information as it comes or all at once with a daily digest at 6pm
  • Communicate in your preferred language
  • Comment on school postings to engage with your school community
  • Direct message teachers, staff, and other parents
  • Participate in group messages from schools and teachers
  • Sign up for parent-teacher conferences
  • Sign up to volunteer, sign up to donate school supplies, and more all from your desktop or mobile device

Video Tutorials

English

Spanish

Frequently Asked Questions

  • Yes. Starting August 14, 2024, the following tools and services may no longer be available for Marble Falls ISD to use. The functionality of these tools will be available in ParentSquare. Individual schools will communicate with parents on the availability of other communications tools.

    • Band app (TBA)
    • SportsYou app (TBA)
    • Remind 101 app (TBA)

  • Beginning of the 2024-2025 School Year.

  • If you are a parent or guardian of a student in Marble Falls ISD, you should have received an invitation email or text to join ParentSquare, and you’ll click a link to activate your account. You can also use your email or phone number to set up your account without the invitation.

    Action:

    • Go to the parentsquare website. You can also install the ParentSquare app(Available on both IOS and Android devices) and follow the prompts to sign up.

    • Use Google single sign-on, your email, or your phone number to set up your account. Your email/phone number must match the contact details you gave the school for this to work.

    • If your contact details aren’t recognized, contact your school secretary to get them added. After they update your information in our student information system, the new contact details will appear in ParentSquare after the next daily sync. Then you will be able to create an account.

    On the app, enter your email or cell phone number. The email and/or cell phone number should match what is in the school's information system (Skyward).

    On the web, click ‘Sign In’, then under ‘Register’ section, put your email or phone number and click '“Go”.

    If the email or phone number is not recognized by ParentSquare, parents can follow directions to request access or call the school office and ask them to update the contact information.

  • Please go to the ParentSquare Website and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password. 

  • Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact the District Technology Department at 830-693-6497 so we can assist you.

  • Is the phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?

    Action:

    Contact the school office and ask for your contact information to be updated. Once they update your information in our student information system (Skyward), the changes will appear in ParentSquare after the next daily sync.

  • If you are missing a child/school, it may be because:

    • Your contact information is inconsistent across the schools' student information systems.

    • You have more than one ParentSquare account with different contact information

    Action if one account:

    • Contact your child’s school to update your contact information. Ensure you have the same email and phone number on file for all children and all schools.

    • Your account will be corrected when we sync with the SIS (daily).

    Action if multiple accounts:

    • Contact your child’s school to update your contact information in the SIS. Verify that each of your children have the same email address and mobile phone number listed for you.

    • Delete your ParentSquare user account(s) that does not have the correct email address (choose “Delete” when accessing your account in ParentSquare).

    • Your account will be corrected when we sync with the SIS. If the contact information has been made consistent across accounts in the SIS and the ParentSquare account(s) with the incorrect contact information have been deleted, then when we sync, your associations will be pulled into one ParentSquare account.

    • If this does not resolve your issue, contact the District’s Technology Department at 830-693-6497

  • You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From here, you can choose any language you prefer from the drop-down menu and you will start to receive content in that language. Here is a help article on how to change your language settings.

    How to do it on a computer:

    1. Click on your name on the top right corner of the website.
    2. Click on “My Account”
    3. Under “Language Settings” click “Change this”
    4. Choose your language in the drop-down menu.
    5. Click “Save.”

    How to do it from the phone app:

    1. Click the three bars at the top left of the app.
    2. Click on “Account”
    3. Click on “Preferences”
    4. Click on “Language Setting”
    5. Choose your language.

  • You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you can find your notification settings in the top right corner and click "Change This" to customize your notifications. If you are receiving too many notifications, try changing to your Digest setting where you will only receive one condensed message in the evening.

    ParentSquare allows parents to customize their notifications based on notification type and select their preferred delivery method for each school. Notification types include:

    • Emergency Alerts & Notices (cannot be disabled)

    • School Alerts

    • General Announcements & Messages

    Action (Web Portal)

    1. On your home page select the down arrow next to your name and click on 'My Account'.

    2. Select "Customize your settings" under Notification Settings.

    Action (Mobile Apps)

    1. From your home screen click the triple bar in the top left corner

    2. Click on "Account," then "Preferences," then "Notification Settings"

    Here is a help article on changing your notification settings.

  • Contact your child's teacher privately by using our direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders.

    Here is a link to our help page on direct messaging.

  • Yes. All parents have a ParentSquare account. ParentSquare is the primary tool for district and school communication. Individuals who do not activate their account in ParentSquare will still receive an email digest at the end of each day that communication is sent out to them. In the event of emergencies, phone calls will be sent as well.

  • Click “Unsubscribe”  link on your email from ParentSquare or reply STOP to the SMS from ParentSquare to stop notifications to your email or phone.

    **** If the email or phone number is not recognized by ParentSquare, parents can call the school office attendance/registar’s clerk and ask them to update the contact information.

  • Click here for help and how-to guides for parents using ParentSquare.